Welcome to BIYLife.com! These Terms and Conditions govern your use of our website and the purchase of our pendant jewelry, which is designed to inspire empowerment and kindness. By accessing and using our site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services or making a purchase.
1. Acceptance of Terms
By visiting BIYLife.com or making a purchase from us, you agree to be bound by these Terms and Conditions, including our Privacy Policy, and any other terms and conditions that apply to specific sections of our website or services. If you do not agree with any part of these terms, you must refrain from using our website.
2. Products and Descriptions
At BIYLife, we strive to provide accurate descriptions and images of our pendant jewelry. However, we cannot guarantee that all product descriptions, images, or other content on the website are free from errors or inaccuracies. We reserve the right to modify, update, or discontinue any product at any time without notice. Prices and availability are subject to change without prior notice.
3. Account Registration
To make purchases on BIYLife.com, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
By creating an account, you agree to:
We reserve the right to suspend or terminate accounts that violate these terms.
4. Order Acceptance and Pricing
When you place an order with us, you will receive an order confirmation email. This email is an acknowledgment that we have received your order, but it does not mean that we have accepted it. We reserve the right to accept or decline any order at our discretion.
In the event of an error in the pricing or description of a product, we will contact you and give you the option to cancel or adjust your order.
5. Payment
We accept payment through major credit cards, debit cards, and other payment methods as listed during checkout. Payments will be processed securely through our third-party payment partners. By providing your payment information, you confirm that you are authorized to use the payment method and that the information you provide is accurate.
6. Shipping and Delivery
We aim to ship orders promptly, and estimated delivery times will be provided at checkout. However, shipping times may vary based on your location and other factors beyond our control. Shipping fees will be calculated at checkout and are the responsibility of the customer unless stated otherwise. BIYLife is not responsible for delays caused by the shipping carrier or by factors like weather, customs, or incorrect delivery information.
International Orders: International customers are responsible for any customs duties, taxes, or fees that may be incurred during shipping.
7. Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a return or exchange policy as follows:
To request a return or exchange, please contact our customer support team at info@biylife.com.
Please note that certain items may not be eligible for return or exchange.
8. Intellectual Property
All content on BIYLife.com, including but not limited to logos, designs, text, graphics, images, and videos, is the property of BIYLife or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content from the website without prior written permission.
9. Prohibited Conduct
You agree not to:
Any violation of these rules may result in suspension or termination of your access to the website.
10. Limitation of Liability
BIYLife.com is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased from us. We do not guarantee that our website will be free from errors, viruses, or interruptions.
Our liability is limited to the amount you paid for the product or service in question.
11. Indemnification
You agree to indemnify, defend, and hold harmless BIYLife.com, its affiliates, officers, employees, and agents from any and all claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of the website or violation of these Terms and Conditions.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our site, you consent to the practices described in the Privacy Policy.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience. These links are provided solely for informational purposes. We do not endorse, control, or have any responsibility for the content, privacy policies, or practices of third-party sites.
14. Modification of Terms
BIYLife.com reserves the right to modify or update these Terms and Conditions at any time. When changes are made, the updated terms will be posted on this page with a revised date. Your continued use of the website after the changes are posted constitutes your acceptance of the updated Terms and Conditions.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States and California, without regard to its conflict of law principles. Any legal actions or proceedings related to these terms shall be brought in the competent courts located in California.
If you have any questions or concerns about these Terms and Conditions or our services, please contact us through the BIYLife.com contact form or email at info@biylife.com.
Effective Date: November 20, 2024
Return and Refund Policy for BIYLife.com
Thank you for shopping with BIYLife.com! We strive to ensure that you are completely satisfied with your purchase of our pendant jewelry, each designed to inspire empowerment and kindness. If for any reason you are not entirely happy with your order, we are here to help.
Please review our Return and Refund Policy below:
1. Return Eligibility
We accept returns for unused, unworn, and undamaged jewelry items within 30 days from the date you receive your order. To qualify for a return:
2. How to Initiate a Return
To initiate a return:
3. Refunds
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. We will provide you with instructions on how to exchange the item for a different product, subject to availability. The exchange process may require you to return the original item before a new item can be shipped.
Note: If the item you want to exchange for is of higher value, you will be responsible for paying the difference. Shipping charges for exchanges are the responsibility of the customer.
5. Non-Returnable Items
The following items are non-returnable:
6. Damaged or Defective Items
If your item arrives defective or damaged, please contact us immediately at info@biylife.com with your order number and photos of the damaged item. We will provide a full refund or send a replacement item, depending on your preference and product availability.
7. Shipping Costs
8. International Returns
For international orders, the return process is the same as for domestic orders, but please be aware that you are responsible for any duties, taxes, or fees associated with the return shipment. If you’re sending a return from outside the United States, we recommend checking with your local customs office to ensure you’re complying with any import/export regulations.
9. Contact Us
If you have any questions or need assistance with your return, exchange, or refund, please contact us through the contact form at BIYLife.com or email: info@biylife.com.
We are here to help and ensure that you have a pleasant shopping experience!
Effective Date: November 20, 2024
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